Confirmation Biased

In the gMail spam folder, one can either:

  1. Click to select all visible messages, then click delete.
  2. Click "delete all Spam", then click "OK" when the full-window confirmation message jumps up.

Same number of clicks, in either case - assuming fewer than 50 messages, otherwise, the first method only deletes the first 50. No real difference in mouse movement or clicking technique required.

And yet, I much prefer the first method. The first method simply does what I want. The second method's full-window confirmation thing feels so panicky and intrusive. CONFIRM THIS! ARE YOU SURE! EEEK! AAHH! And it just turns me off, knowing I'll have to repeat myself.

Delete All. Are you sure? YES, DELETE ALL!

I know going into it that it's going to question me.

Select All, Delete. That feels much better. It just does what I want.

But, same amount of work (two clicks), in either case.

Anybody else feel this way?

2 thoughts on “Confirmation Biased

  1. Rob Caldecott

    >Anybody else feel this way?

    Nope. I always click “Delete all spam messages now” – but I do this every few days when I have less than a page’s worth of messages allowing a quick eyeball for any false positives (which is very, very rare).

    My spam levels rose dramatically since the LinkedIn security blunder but Google seem to be on the case as they are coming back down again.

    1. cleek

      i get many hundreds of spam messages every day – nearly all through my business email addrs.

      i just switched to gMail because the Earthlink spam catcher can not be tuned to stop capturing all my business emails. idiots. once they’ve decided an address or subject or keyword is spammy, there’s no way to get them to change their minds.

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