Long and awesome story about things a cable tech saw on her rounds. Yikes.
I was filling out the work orders and emailing my supervisor to give him a heads-up on a possible call from a member of every cable tech’s favorite rage cult, when his wife knocked on my van window. She stepped back and called me “ma’am.” Which was nice. Her husband with the tucked-in polo shirt had asked my name and I told him Lauren. He heard Lawrence because it fit what he saw and asked if he could call me Larry. Guys like that use your name as a weapon. “Larry, explain to me why I had to sit around here from 1 to 3 waiting on you and you show up at 3:17. Does that seem like good customer service to you, Larry? And now you’re telling 7 to 10 days? Larry, I’m getting really tired of hearing this shit.” Guys like that, it was safer to just let them think I was a man.
She said she was sorry about him. I said, “It’s fine.” I said there really wasn’t anything I could do. She blinked back the flood of tears she’d been holding since God knows when. She said, “It’s just, when he has Fox, he has Obama to hate. If he doesn’t have that …” She kept looking over her shoulder. She was terrified of him. “I’m sorry,” she said. “I just need him to have Fox.” I got out of my van.